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Games Launcher | Support & FAQ

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Legacy Games Launcher

Legacy Games Launcher

We’re sorry. This error can happen if our servers are experiencing some connection issues or your Game Launcher is out of date. Please try these suggestions in the meantime:
  1. The Launcher was recently updated to version 1.13.0. There may be errors if you’re still using an older version. You can download the latest version here.
  2. Restart the Launcher.
  3. Restart your computer.
  4. Right-click on the Launcher shortcut icon and select “Run as administrator”
  5. Please check if you have an anti-virus program or firewall interfering with the download

Please update to the latest Game Launcher, version 1.13.0. Then please logout and login again if you haven’t already.

The Legacy Games Launcher updates include improvements to speed and functionality, patch bugs, and new features. To maintain access to your entire games library, please always make sure you are using the latest version of the games Launcher.

Previously installed games may not appear in the games launcher right away. Please uninstall any games downloaded from the Legacy Games website and reinstall them in the Legacy Games Launcher.

You will not lose your save data! This data is stored in a separate location from where games are installed.

For help connecting previous purchases to your Legacy Games account and Launcher, please contact us.
If you are having any installation, launch, or uninstallation issues, please contact us about what game in particular is having these difficulties.

If a game will not uninstall from the Launcher, they can also be uninstalled manually in your computer’s Systems Settings menu, under Apps & Features.

Please prevent your computer from going to sleep during the download & install process to avoid installation errors.
For help connecting previous purchases to your Legacy Games account and Launcher, please contact us. Note that you must use the same email for your account as the billing email used during purchase in order for us to sync your purchases.
The installer requires for the user to have administrator rights to the PC. If you do not have admin rights on your PC user account, see below:
  • Click on Start or the Windows logo on your taskbar, typically located in the bottom left corner of the screen.
  • Right-click on My Computer, Computer, or This PC, then select Manage.
  • A new screen will appear. Click on either the + or the arrow next to Local Users and Groups to expand the folder.
  • Click on the Users folder. Your user name should appear on the column to the right.
  • Right click on your user name and select Properties.
  • Click on the Member Of tab.
  • Click on the Add button.
  • Click on Advanced button.
  • Click on Find Now button. Double click on Administrators on the search results list.
  • Click OK until you exit out of all open windows.
  • After following the steps below, try to reinstall the games.
If you do not have Windows 10 or 11, this may be why the error is appearing as our newest Game Launcher version, v.1.12.0, was not built to support older operating systems.

If you do not wish to update to Windows 10, please feel free to ignore this Game Launcher update. Version 1.10.0 should still run fine. You can download it here.

Prime Gaming Promotion

Prime Gaming Promotion

  • Take note of your unique redemption code.
  • Visit
  • Enter your redemption code and email address. Click “Submit.”
  • On the confirmation page, download and install the Legacy Games Launcher.
  • Sign into the Legacy Games Launcher to access your free game.
  • Go to the Game Library and select the Install tab.
  • Download and play!

If you redeem a game with Prime Gaming, a Legacy Games account is not automatically created with the email address used on the redemption page.

A Legacy Games account is only created by registering on this page.

To access and play all your free games, you only need to enter your email address on the Legacy Games Launcher. You won’t be asked for a password.

Still confused? No worries! Contact us and we can help you with all the questions you might have.

If you are new to Legacy Games, chances are you do not have an actual Legacy Games account. If you only redeemed free games through Prime Gaming, you only need your email address to access these games on the Legacy Games Launcher.

Please create an account here to utilize all the features on

Please contact us if you are having issues accessing your free game on the Legacy Games Launcher.

Amazon or Walmart Retail Discs

Amazon or Walmart Retail Discs

There are two ways to download digital games from a disc purchase. For both methods, you will need to use the download code printed on your disc.

  • Follow the link printed on the disc.
  • Follow the instructions on the page to use the code on your disc like a coupon.
  • Refresh your Game Launcher, and the whole pack’s content should be available to install in the Game Launcher.

    From the Legacy Store:
  • Find your exact game pack in our catalog and add it to your cart.
  • In your cart, enter your download code, and click apply. Your pack in the cart should now be $0.00.
  • Complete the purchase process.
  • Refresh your Game Launcher, and the whole pack’s content should be available to install in the Game Launcher.
  • The download code will be printed on the face of your disc. The link to redeem it will also be printed on your disc. Please note, some older copies of discs from Walmart may not have a code printed on the disc- if this is the case, please contact our customer service with a picture of the disc for verification and we will help you get that pack onto your account.

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