Support & FAQ

Please check below if you are having trouble with our games.

Promotions

  • Take note of your unique redemption code.
  • Visit www.legacygames.com/primeday-august.
  • Enter your unique redemption code. Click “Submit.”
  • Then, sign up or log into your Legacy Games account.
  • On the confirmation page, download and install the Legacy Games Launcher.
  • Sign into the Legacy Games Launcher to access your free game.
  • Go to the Game Library and select the Install tab.
  • Download and play!
  • Add the bundle to your cart using the link on the Intel bundle landing page.
  • During checkout, enter your unique intel bundle code.
  • Upon completing the transaction, your bundle games will be available in your Games Library and the Legacy Games Launcher.
  • Legacy Games Launcher

    All games associated with your account will be available in the Game Library tab. Games appear under “Games” when installed, or under “Install” when ready to download and install.

    Remember, if you have more than one account, only those games associated with the account you used to log in will appear in the Game Library tab.​
    Previously installed games may not appear in the games launcher right away. Please uninstall any games downloaded from the Legacy Games website and reinstall them in the Legacy Games Launcher.

    You will not lose your save data! This data is stored in a separate location from where games are installed.

    For help connecting previous purchases to your Legacy Games account and Launcher, please contact us.
    If you are having any installation, launch, or uninstallation issues, please contact us about what game in particular is having these difficulties.

    If a game will not uninstall from the Launcher, they can also be uninstalled manually in your computer’s Systems Settings menu, under Apps & Features.
    For help connecting previous purchases to your Legacy Games account and Launcher, please contact us.

    Note that you must use the same email for your account as the billing email used during purchase in order for us to sync your purchases.
    The installer requires for the user to have administrator rights to the PC. If you do not have admin rights on your PC user account, see below:
    • Click on Start or the Windows logo on your taskbar, typically located in the bottom left corner of the screen.
    • Right-click on My Computer, Computer, or This PC, then select Manage.
    • A new screen will appear. Click on either the + or the arrow next to Local Users and Groups to expand the folder.
    • Click on the Users folder. Your user name should appear on the column to the right.
    • Right click on your user name and select Properties.
    • Click on the Member Of tab.
    • Click on the Add button.
    • Click on Advanced button.
    • Click on Find Now button. Double click on Administrators on the search results list.
    • Click OK until you exit out of all open windows.
    • After following the steps below, try to reinstall the games.

    Installation Issues

    If installing your games causes an antivirus warning, please let the software scan your games. Once they’re verified as safe, you will be able to complete the installation.
    If the actual installer screen still fails to start up the individual installers, you can try:

  • If you have Windows XP click on Start on the taskbar; if on Vista, Windows 7, 8.1, or 10, click on the Microsoft Logo on the taskbar.
  • Choose My Computer, Computer, or This PC on the menu that pops up.
  • Right-click on the CD/DVD drive where the disc is inserted, usually (D:), and choose Explore.
  • Locate the folder fscommand and double-click to open.
  • Locate the installer files, usually named GameTitle.exe.
  • Drag the files one by one onto your desktop to copy the files onto your PC.
  • Double-click these files to open them manually to start the installation process.
  • The installer requires for the user to have administrator rights to the PC. If you do not have admin rights on your PC user account, see below:

    • Click on Start or the Windows logo on your taskbar, typically located in the bottom left corner of the screen.
    • Right-click on My Computer, Computer, or This PC, then select Manage.
    • A new screen will appear. Click on either the + or the arrow next to Local Users and Groups to expand the folder.
    • Click on the Users folder. Your user name should appear on the column to the right.
    • Right click on your user name and select Properties.
    • Click on the Member Of tab.
    • Click on the Add button.
    • Click on Advanced button.
    • Click on Find Now button. Double click on Administrators on the search results list.
    • Click OK until you exit out of all open windows.
    • After following the steps below, try to reinstall the games.

    The installer requires for the user to have administrator rights to the PC. If you do not have admin rights on your PC user account, see below:

    1. Click on Start or the Windows logo on your taskbar, typically located in the bottom left corner of the screen.
    2. Right-click on My Computer, Computer, or This PC, then select Manage.
    3. A new screen will appear. Click on either the + or the arrow next to Local Users and Groups to expand the folder.
    4. Click on the Users folder. Your user name should appear on the column to the right.
    5. Right click on your user name and select Properties.
    6. Click on the Member Of tab.
    7. Click on the Add button.
    8. Click on Advanced button.
    9. Click on Find Now button.
    10. Double click on Administrators on the search results list.
    11. Click OK until you exit out of all open windows.
    12. After following the steps below, try to reinstall the games.

    If the actual installer screen still fails to start up the individual installers, you can try:

    1. If you have Windows XP click on Start on the taskbar; if on Vista, Windows 7, 8.1, or 10, click on the Microsoft Logo on the taskbar.
    2. Choose My Computer, Computer, or This PC on the menu that pops up.
    3. Right-click on the CD/DVD drive where the disc is inserted, usually (D:), and choose Explore.
    4. Locate the folder fscommand and double-click to open.
    5. Locate the installer files, usually named GameTitle.exe.
    6. Drag the files one by one onto your desktop to copy the files onto your PC. 
    7. Double-click these files to open them manually to start the installation process.

    Windows 10 is brand new and known to have compatibility issues. However, it has built in compatibility settings. Please see below for instructions on how to activate Compatibility Mode:

    1. Right-click on the game’s icon.
    2. Select Properties.
    3. Select the Compatibility tab.
    4. Check the box next to Run this program in compatibility mode for:.
    5. In the drop down menu, select Windows XP (Service Pack 3) or Windows 7.
    6. Check mark the following other options:
      a. Disable visual themes
      b. Disable desktop composition
      c. Disable display scaling on high DPI settings
      d. Run this program as an administrator

    Please also ensure that you have the latest driver updates. Please run Windows Update and download the latest version of Microsoft DirectX here.

    Finally, depending on your computer’s setup, you may also need to update your hardware-specific video drivers. To do so, please follow the below instructions:

    1. Right-click on an empty part of your desktop.
    2. Select the Screen Resolution option.
    3. Click on Advanced Settings.
    4. A new window should pop up with the name of your monitor and video card.
    5. In the Adapter tab, next to your video card name, click on Properties.
    6. Another new window should pop up. Click on the Driver tab.
    7. Click on Update Driver then Search automatically for updated driver software.
    8. Follow the onscreen instructions.
    Microsoft recently added new security features to Windows that can block relatively unknown programs and publishers. Legacy Games is a small company that is trying to build its reputation with these new security features, but it may take some time.

    In the meantime, you can use these methods to download and install our games: https://answers.microsoft.com/en-us/windows/forum/windows_10-security/unblock-an-untrusted-publisher-in-windows-10/e964eea4-d357-4e56-aacc-94088642c7ac.

    You may receive one of the following error messages when starting your game:

    • Application failed because of missing component d3dx9_33dll
    • DirectX error
    • DirectDraw or INTDirectdraw error

    These errors occur when DirectX 9.0 is not correctly installed, or an older version of DirectX is being used.

    Click on the following link to download and install the latest version of DirectX from Microsoft: DirectX update.

    If that does not work, please try downloading the following version of DirectX. This link will download many files for the update, so before downloading create a DirectX folder in your Documents folder. Then click on the following link and follow the instructions to download the files: DirectX files. Be sure to save the download files to the folder you made. Once the download is complete, open the folder you created and double-click on the dxsetup file. This will bring up an install wizard that will walk you through installing the updates. Once the wizard has finished you should be able to open and start the game.

    There is an issue with Eventide 3 in the Supernatural Stories 3 disc, in that it does not create the desktop shortcut correctly. To resolve this, please follow the below instructions:

    1. If you have Windows XP, click on Start on the taskbar; if on Vista, Windows 7, 8.1, or 10, click on the Microsoft Logo on the taskbar.
    2. Choose My ComputerComputer, or This PC on the menu that pops up.
    3. Open your main hard drive, usually labeled (C:).
    4. Open the folder named Program Files (x86).
    5. Open the folder named Legacy Games.
    6. Open the folder named Eventide 3.
    7. Inside this folder should be a file named Eventide3.exe.
    8. Double click on this file to start the game.
    9. If it works, you can then right-click on that file and select Send to and then Desktop (create shortcut).

    Account, Refunds & Pricing

    We want our customers to be able to purchase our games with full confidence that their games will work. We will fix any issue that we can, and if we cannot, we offer a full refund.

    Please contact us with the name of the game you purchased, and what your issue is.
    The price of our games at Walmart reflects the fact that Walmart buys at scale, ordering hundreds of games at one time. Because of this, they’re able to pass extra savings on to their customers.

    The vast majority of our game packs are not available in Walmart stores, however, and can only be found here at legacygames.com!
    Click here to go to the My Account page. On the bottom of the page, click on Delete Account. Confirm by entering your password.

    Just a heads up! This cannot be undone.
    Scroll to Top