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Choose Customer Service if you have questions about billing, returns, shipping, credit card problems, a lost registration key, etc. Choose Technical Support if you are having problems with game errors, hardware requirements, downloading, etc.

DOWNLOADABLE GAMES
Technical Support
How can I be sure that the game will work on my computer?

Each game has its own set of system requirements. When you click 'More Info', games that have special or unusual requirements will have them listed. Make sure your system is compatible.

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How do I download games?

Downloading a game from Legacy Games is easy. Just follow these steps and you will be playing your game in no time.

1. First you will need to find the game you would like to try on our site.
2. Once you have found the game, click to download the free trial version. Do this by clicking on the button that says "Download Free Trial" on the page for your game.
3. Enter this information and click on "Begin Download."
4. A window will pop up asking if you'd like to Save or Open this file. Click on "Save" and another window will open to ask where you'd like to download the file. Please note where this file is going to be stored. We suggest saving the file to your desktop for easy access when the download is complete. Next, click "Save" again.
5. Once the download is complete click "OPEN" to begin the installation process.
6. The program will automatically guide you through the steps of installation. After this is complete, you can start your game by clicking on its icon on your desktop.

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I can't buy the game because I receive an error message. What should I do?

Look through the postings in the Technical Support section below. If that doesn't provide you with the help you need, us with the exact error message you receive. Our dedicated support team will do the best to assist you to solve the problem and enjoy the game. Contact Us.

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How can I play the game after I install it?

After your installation has been completed, a shortcut icon should appear on your desktop. Double click on this icon to start playing. Click on the "Buy Full Version" button on the game's web page. Please make sure that you have successfully installed the free trial version, before attempting to buy.

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I get a message saying "Connect to the Internet", but I am already online.

It is likely that your personal firewall application is preventing your product from contacting our servers in order to complete the licensing process. To remedy this you can TEMPORARILY disable your firewall software until you have successfully installed, and activated your purchase.

***Legacy Games strongly recommends that you re-enable your personal firewall software after licensing your product. We must also remind you that disabling your personal firewall software is done at your own discretion, and Legacy Games specifically disclaims any liability or claims for damage arising from your decision to disable the software.

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How do I uninstall or reinstall a game?

Sometimes, you will need to re-download and reinstall your game to use it again. Generally this occurs when you reformat your computer or you encounter a significant error.

To uninstall your game, follow these steps:
  • 1. Go to your "Start Menu" and select "Control Panel."
  • 2. Choose "Add/ Remove Programs."
  • 3. Locate the Product you wish to remove.
  • 4. Click the "Uninstall/Remove" button.

Once you have uninstalled the Product, you can then reinstall it.

To reinstall your product follow these steps:
  • 1. Click on "Download Now" on the game page to download the trial version of the game (you can unlock the game if you need to by using your activation codes we have emailed you when you purchased the game.)
  • 2. When prompted to SAVE or OPEN, choose "SAVE."
  • 3. Save the product to your desktop.
  • 4. Once the download is complete, double click on the icon on your desktop for the product.
  • 5. Follow the installation instructions.
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My game is crashing (or the screen is going blank.)

This problem is often caused by incompatibilities between your computer's graphics card and the product you are trying to use.

Perform the following steps to troubleshoot your issue:
  • 1. Make sure that you have the most current video card drivers installed for your system. To find the most current video card drivers, try running Windows Update which can be found under your "START" menu, or under "START" > "All Programs" > "Windows Update."
  • 2. Ensure you have the most current version of Microsoft's DirectX installed on your system. To get the most current version of DirectX, click on this link and follow the on-screen instructions. Click Here.
When you are prompted to SAVE/ OPEN the file, choose open and proceed with the installation.
  • 3. Reboot your computer.
  • 4. Make sure you are connected to the Internet.
  • 5. Run your product again.

If the above steps don't resolve your issue, your computer may not have the correct configuration to run the product. The amount of memory, hard disk space or operating system you are running may prevent you from using your product correctly. Please check the system requirements for your game on the particular game page of our website and compare this to your current configuration. Contact Us.

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The game doesn't start or doesn't run well. What should I do?

Many problems appear to get solved by un-installing the game, and then downloading it again. This may be caused by old or corrupted files. In order to make sure you have a fresh download, first uninstall the game. Then you may need to clear your browser's cache. To clear your browser's cache, open your internet browser (for most computers, this is Internet Explorer) then go to Tool, then Internet Options, and click on Delete Files. This will delete your computer's temporary internet files, or cache. While downloading a new version of the game, do not interrupt the download. Make sure that there are no other programs running when you install the game.

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My screen is black or I get a fatal exception or illegal operation error, and the game doesn't appear.

It is possible that you do not have the latest version of Direct X installed on your computer. Please visit Microsoft's DirectX download center and follow the instructions to install DirectX, or follow the instructions below.

To install or update the DirectX component:
  • 1. On the taskbar (in the lower left corner of the screen), click the Start button, and then click Windows Update.
  • 2. Click on Product Updates. (Windows XP: click on Programs, then Windows Update.)
  • 3. Scroll through the list of available updates and check DirectX. If DirectX is not available, you will need to visit the DirectX Web site.
  • 4. Click the download button and follow the instructions to update Windows. This should resolve your playing problems.

If DirectX is unavailable via the Windows Update, you can find the latest version here: www.microsoft.com/directx/.

There may also be a problem with your video or sound card drivers. To find out the cards on your computer so you can make sure you meet the game's requirements and/or can update the drivers, follow these steps:

Windows 2000, XP:
  • 1. On the Windows taskbar, click the Start button, then Settings, then Control Panel, then System. (Windows XP: Start > Control Panel > System)
  • 2. Click the Hardware tab, and then the Device Manager button.
  • 3. Click the PLUS SIGN (+) next to Sound, video, and game controllers.
  • 4. Right-click your sound/video cards, and then click Properties.
  • 5. Compare the window's contents with sound/video card driver descriptions in the game documentation.
  • 6. On the General tab, make sure that the Device status message is "This device is working properly."
  • 7. Make sure also that Use this device (enable) is selected.

Visit the website of your sound or video card manufacturer to update your drivers or if the Device Status message states that the device is not working properly.

Windows 95, 98, ME:
  • 1. On the Windows desktop, right-click My Computer.
  • 2. From the shortcut menu, choose Properties.
  • 3. Click the Device Manager tab.
  • 4. Click the PLUS SIGN (+) next to Sound, video, and game controllers.
  • 5. Right-click (Win 95: double-click) your sound/video cards, and then click Properties.
  • 6. On the General tab, make sure that the Device status message is "This device is working properly."
  • 7. Under Device Usage, make sure the Disable in this hardware profile check box is cleared.

Visit the Web site of your video/sound card manufacturer for assistance, if:

  • * - The drivers are not up-to-date.
  • * - The Device Status message states that the device is not working properly.
  • * - The installed drivers do not match the sound/video card's hardware. You need to reinstall the correct sound card driver.
  • * - You see a yellow! or red X in the device manager. You need to reinstall the sound/video card, drivers, or both.
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The game runs very slow. What can I do?

Make sure your computer meets the game's system requirements. Then, close all other applications.

Closing programs running in the background can free up memory so the program you are trying to use works better. Closing background programs can also resolve problems where two programs are trying to use the same device. To turn these programs bak on, restart your computer.

To temporarily disable background programs:

Right-click the icons in the system tray (next to the clock), and choose Close, Exit, or Disable.

Not all icons can be closed. For troubleshooting purposes, close all that you can, except for anti-virus software and firewall software. Closing these program icons does not uninstall them; the next time you start your computer, the icons will appear as usual.

To temporarily disable background programs on Windows from Task Manager:

The Windows Task Manager can close programs that the system tray cannot. If you are still having memory or device problems, choose the method for your computer's operating system:

Windows 2000 and XP:
  • 1. Press and hold the CTRL and ALT keys, and then press the DELETE key. The Windows Security window appears.
  • 2. From the Windows Security window, click Task Manager. The Windows Task Manager opens.
  • 3. From the Windows Task Manager, open the Applications tab. From the Applications tab, highlight each application you want to close and then click End Task.
  • 4. Now open the Processes tab. For each program you want to close, highlight it/click it once and then click End Process. Do not close System or EXPLORER.EXE.
Windows NT:
  • 1. Press and hold the CTRL and ALT keys, and then press the DELETE key. The Windows NT Security window appears.
  • 2. From the Windows NT Security window, click Task Manager. The Windows NT Task Manager opens.
  • 3. From the Windows NT Task Manager, open the Applications tab. From the Applications tab, highlight each application you want to close and then click End Task.
  • 4. Now open the Processes tab. For each program you want to close, highlight it/click it once and then click End Process. Do not close systray.exe or EXPLORER.EXE.
Windows 95, 98, and ME:
  • 1. Press and hold the CTRL and ALT keys, and then press the DELETE key. The Close Program window appears.
  • 2. For each program you want to close, highlight it/click it once and then click End Task. Do not close Systray or Explorer.
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The game's graphics or sounds are not functioning properly. What can I do?

Make sure your multimedia drivers are updated. If not, install the latest drivers from the website of the video or sound card's manufacturer.

There may also be a problem with your video or sound card drivers. To find out the cards on your computer so you can make sure you meet the game's requirements and/or can update the drivers, follow these steps:

Windows 2000, XP:
  • 1. On the Windows taskbar, click the Start button, then Settings, then Control Panel, then System. (Windows XP: Start > Control Panel > System).
  • 2. Click the Hardware tab, and then the Device Manager button.
  • 3. Click the PLUS SIGN (+) next to Sound, video, and game controllers.
  • 4. Right-click your sound/video cards, and then click Properties.
  • 5. Compare the window's contents with sound/video card driver descriptions in the game documentation.
  • 6. On the General tab, make sure that the Device status message is "This device is working properly."
  • 7. Make sure also that Use this device (enable) is selected.

Visit the website of your sound or video card manufacturer to update your drivers or if the Device Status message states that the device is not working properly.

Windows 95, 98, ME:
  • 1. On the Windows desktop, right-click My Computer.
  • 2. From the shortcut menu, choose Properties.
  • 3. Click the Device Manager tab.
  • 4. Click the PLUS SIGN (+) next to Sound, video, and game controllers.
  • 5. Right-click (Win 95: double-click) your sound/video cards, and then click Properties.
  • 6. On the General tab, make sure that the Device status message is "This device is working properly."
  • 7. Under Device Usage, make sure the Disable in this hardware profile check box is cleared.

Visit the Web site of your video/sound card manufacturer for assistance, if:

  • * - The drivers are not up-to-date.
  • * - The Device Status message states that the device is not working properly.
  • * - The installed drivers do not match the sound/video card's hardware. You need to reinstall the correct sound card driver.
  • * - You see a yellow ! or red X in the device manager. You need to reinstall the sound/video card, drivers, or both.
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I still have more questions!

Still have more questions? Don't worry. Contact Us.

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