WE'RE HERE TO HELP!

Choose Customer Service if you have questions about billing, returns, shipping, credit card problems, a lost registration key, etc. Choose Technical Support if you are having problems with game errors, hardware requirements, downloading, etc.

DOWNLOADABLE GAMES
Customer Service
How do I buy a game?

Click on the "Buy Full Version" button on the game's web page. Please make sure that you have successfully installed the free trial version, before attempting to buy.

After purchasing a game, how do I get access to the full version?

Just click on the game icon on your desktop, the same way you did before buying the full version. When you purchased the game it should have been unlocked automatically, and the full version should be ready to play. If the game wasn't automatically unlocked, simply enter your registration key which was sent to you in your confirmation email.

To enter the registration key, access your confirmation email. (This is the email that was sent to you to confirm your purchase of the game.) In that email you will find the Registration Key. The Registration Key has a special code of numbers and letters. Copy the Registration Key. Open the game. Click on the Button that says, "Enter Registration Key." Enter the Registration Key in the space provided.

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I didn't receive my email receipt.

The receipt containing the activation code and record of the sale is automatically sent to the email address that you provide at the time of the purchase. Be sure your junk mail filter is not too sensitive and that your web server and your own email settings are not blocking messages from Legacy, Trymedia, Gamehouse, RegNow or Bigfish Games. If you do not receive your receipt immediately after purchase, contact us, so we can resend.

Click Here.

A NOTE TO AOL USERS: If you have an AOL email address, please go to your Manage Mail tab and check your Spam folder for an email from Legacy Games, Trymedia Systems, Gamehouse, RegGames or Bigfish Games.

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I received my download instructions but cannot download the game.

Some systems such as AOL may prevent you from downloading the games. Please check your system settings (such as your AOL security controls) and temporarily decrease your security level while you try to download. If you still cannot download the games, contact us.

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I purchased the game and it doesn't work? What should I do?

Do not purchase the game again. First, try to download the game a second time, and open it. If that doesn't work, read the FAQs in the Technical Support section.

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How do I get my game's Registration Key?

The registration code is sometimes not required, in which case the game should be automatically unlocked. If you experience technical difficulties, try using the registration code provided in the automatic purchase confirmation email sent to you. (This is the email that was sent to you to confirm your purchase of the game.) Follow these steps:

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I didn't receive a confirmation letter and don't have a registration key. What should I do?

If you purchased the game from us, we sent you a confirmation letter. If you haven't received it then you may have entered a wrong Email address or had a problem with your Email. Make sure your email is not over its storage capacity or the email hasn't ended up in your spam folder. Still can't find it? Contact us.

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My registration key doesn't work. The game says: "Wrong Email or Key". What can I do?

Your registration code can be used only on the same computer that you used to purchase the game. There are no O's (letters) only 0 (zeros, numbers). To avoid mistakes Copy and Paste both the registration code and the Email address from your confirmation letter as explained here:

  • 1. Put your mouse cursor on the left of the key (or text) you would like to copy. Left-click on the mouse and drag it over the text you wish to highlight. You need to be accurate. Release your mouse button. You will see the text highlighted.
  • 2. Now, when the cursor is on the highlighted area, right-click once on the mouse, a little menu will open. Choose (left-click once): Copy. The text is now copied.
  • 3. Move to the document or area (the registration bar) you wish that text to be placed. Place the cursor there.
  • 4. When you're there, right-click once to let the little menu open again. Left click on Paste. Now you should have the entire key number as it is in the right place.

Still get an error message? Please contact us and provide full details of your purchase (the email address you used when purchasing, order number, game name) and the exact error messages that you are getting. Contact Us.

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I received more than one email confirmation message. Does this mean I have been charged again?

Not necessarily - email confirmation messages refer to one order and provide only one order number. If you think you have been charged more than once, please check with your financial institution to verify the multiple charges. If you do discover multiple charges being made against your account, please contact us immediately. Please include your name, address, product purchased, and all of the transaction numbers associated with the multiple charges.

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I did not receive an email message with instructions for registering and unlocking my game. Do I have to order again?

If you have not received the confirmation and/or registration information for your purchase within 24 hours, please contact us immediately. You may have spelled your delivery email address wrong, you may have specified delivery to a different email address, or you may have the security-level set too high on your mail account, so that our email to you ended up in your spam folder.

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I changed my email address. Do I need to contact you?

Your old email address will still work with your registration keys even after you changed it. Contact us only if you want us to send you information the about new games on our website everyday.

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I don't like to give out my credit card details on the internet. How can I purchase games?

Please be advised that our ordering system is secured and authenticated. If you are still hesitant or don't own a credit card, we may be able to help you. Please contact us with the list of games that you would like to buy, and we'll do our best to supply you with a solution. Contact Us.

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My credit card is being rejected.

There are 3 possible reasons why your credit card is being declined:

  • 1. You may be trying to use a card we do not accept. We accept Visa, American Express, MasterCard, Discover, Diner's Club and JCB cards. If your card does not have one of these logos on the front (for example Debit Cards/Switch/Solo), it will not work with our automated system.
  • 2. If you live outside of the United States, you must be using a card that can make purchases in US dollars.
  • 3. You may have insufficient credit to cover the cost of the purchase. If this is the issue, please contact your bank directly to resolve the issue and try again.
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Can I order the game on a CD-ROM?

Only Legacy Interactive's games are available on CD-ROM. You can purchase them from our website. Click here.

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Are there shipping costs?

There are no shipping or tax surcharges on our downloaded products, because they are downloaded directly from our servers. If you choose the option to purchase a CD, however, there will be an additional shipping fee reflected in your cart.

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I do not live in the United States. How much will my order cost?

All prices listed are in U.S. dollars. Orders outside the United States must be charged to a credit card that can make international purchases. If your card is not accepted, please try one that can make purchases in U.S. dollars. The price in your country's currency will depend on the exchange-rate on the day you make your purchase.

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How are tax charges determined?

We are currently not required to collect sales tax on digital goods sold to U.S. customers. Sales tax may be collected depending on how current Internet tax laws change. The amount of sales tax collected is in accordance with the policies of your tax jurisdiction. We are not responsible for additional tariffs or taxes that apply to items delivered to other states.

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For international orders, the amount of sales tax collected is in accordance with the policies of your tax jurisdiction.

Currently, VAT is required by European law effective July 1, 2003. VAT applies to persons who reside, have a permanent address, or are established in the European Union. The VAT tax is added to the net price of the provided Atom Entertainment service, that is, the basic price of the service. The total price for the services (net + VAT) is known as the "gross" price or amount. Warning: Falsification of information to evade payment of VAT or other taxes may result in civil fines and criminal prosecution. In other regions, additional tariffs, duties or fees may apply, these are the responsibility of the customer.

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When is my credit card charged?

Your credit card will be charged when you submit the order.

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Can I return the software if not completely satisfied with it?

We happily offer a 30-day, money-back guarantee on all of our download and CDROM games! To request a refund, please contact us within 30 days of your purchase. Please be sure to include your name, order number, and email address used at the time of purchase. You will be asked to delete and destroy all files associated with the product from your system. Please allow up to thirty days for your refund to be processed. Your financial institution determines the date the credit will appear on your credit card statement.

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I still have more questions!

Still have more questions? Don't worry. You can contact us.

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